One of the biggest advantages of this is that you can manage various aspects of the computer you have logged into.
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This includes items such as automating software installation, and managing Windows updates, etc. Even better is the fact that you can share your screen remotely with a friend, colleague, or your IT guy.
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This means that this can be used to train, collaborate or just troubleshoot items on your computer, without anybody else having to install anything. So, how much does this cost? You buy this in form of annual subscriptions, and it costs $69.95/year. You can also buy it in the form of bundles, and save various amounts according to your number of computers. A monthly subscription is also available, and it will cost you $14.99 per computer per month. On demand was splashtop anyway.Bundle packages are also available on this.Ī complete solution that ticks pretty much all the boxes when it comes to remote login requirements. It was completely replaceable with our RMM solution or if not an MSA client, splashtop. Most of the techs preferred it, so we used it. Here is the thing, we didn't really need their software at all. I will not do business with them anymore nor will I even offer them as a suggestion when asked about remote access. We called AMEX and disputed the bill successfully.
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It took a full week and a few follow up emails to find out they would allow us to cancel but not refund any money. Mind you, this is in the same week the subscription auto renewed. I asked politely to cancel our subscription but was told that we agreed to a contract, that the finance dept would have to authorized that. They decided we needed the full suite of services they provided even thought we didn't want them. The takeaway was they would honor the previous years price for another year but there wasn't a billing mistake. I called their customer service a few months ago to see if this was a billing error. We have other tools for all the other things logmein thinks it can do. We saw a 1750% increase since 2013 with Logmein, with roughly the same number of computers. Does anyone have any suggestions on a cost effective, secure remote access solution that we can use for unattended access and for providing remote access to customers? We won't want to give them the bells and whistles of a full RMM solution - just remote access.
We pretty much use LMI Central as our backup remote access solution in case CentraStage\AEM\Datto RMM is playing up but also use Central to provide remote access to customers that don't have a dedicated remote access solution like RDS, Citrix or a Client VPN. Anyone that was on Basic gets shafted though.
It seems that the price changes suit the customers that were on Central Premium as they can now have a dumbed down package for less. Based on your number of endpoints on the new Central Base product your price will be £11,625.00.Īfter I picked myself up off the floor I told them I wouldn't be renewing. Last year you paid £3k (ish) for the year. It's been replaced by Central Base that includes some awesome new features that their customers have been asking for. After the usual chat around what we use the product for, features we use etc they explained that the Central Basic offering is not going to be available anymore. Just had a call from LogMeIn as our Central Basic subscription is due to expire in 2 months.
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